Client rights
iWILL 'til iRECOVER Recovery affirms as company policy the following rights of clients who receive services.
Treatment without discrimination as to race, color, religion, sexual orientation, national origin, age disability, or status as a disabled veteran.
Care that is considerate and respectful. You will be treated with dignity in contact with staff, volunteers, board members and other persons representing iWILL ’til iRECOVER.
A safe, healthful and comfortable treatment setting.
To be free from verbal, emotional, physical abuse and/or inappropriate sexual behavior.
Access to your personal health information.
Participation in decisions regarding treatment.
The name and function of or persons providing services and the identity of other personnel and institutions assisting in treatment.
Complete and current information concerning your diagnosis, treatment, and expected outcome in terms you can be reasonably expected to understand.
Receive information regarding condition/treatment options.
Refuse treatment and to be informed of any potential consequences.
Privacy to the extent consistent with care.
Confidentiality of all records pertaining to your treatment, except as otherwise provided by law.
Continuity of care and to be informed of the possibility of continuing requirements following the end of treatment.
Refuse to participate in research.
Examine and receive an itemized statement of all charges.
Upon request, full disclosure of facility’s rules and regulations.
If you have a grievance you have the right to report said grievance. You can use our grievance form here.
You may also report a grievance to the Joint Commission. Joint Commission